Aew focused its attention to innovative solutions for its customers and the 2 cornerstones are:
SAP at the center
A successful User Experience that beat the competition
As Winner of Energy 2011 Competition concerning trade energy for Bolzano Province, Azienda Energetica could implement User Portal:
- Service Management
- Service Activation
- Contract modification
New Services for New Customer:
Switching Require: in real time it creates SAP require and pre-compiled documents that are sent to customer for signature and acceptance.
Offer Configurator: In agreement with SAP IS-U billing pricelist. This configurator enables to obtain a real time offer based on its consumption.
Self-Service: the customer could manage its services and its request for contract modification. Between these services, you can find the self-reading of the counter and online payment of your invoice.
Paperless help desk: AEW develop a system for electronic Signature on SAP in order to delete paper.
Offer Showcase: Site visitors could surf between company and private citizen offers.
Social Network Integration: SAP Portal is constantly updated with Facebook Pages.